WomenFirst Grievance Policy & Process
Last updated: September 29, 2025
Your voice is important to us. We are dedicated to addressing all concerns with respect and dignity.
Our Commitment to You
At WomenFirst, we are dedicated to creating a safe and respectful environment for everyone. Your voice matters, and open communication is essential, if you have a concern or complaint about our services, staff, or a particular situation, we have a straightforward way to address it respectfully and confidentially.
What is a Grievance?
A grievance is a formal way to let us know about a concern or complaint you have. This could be about a service you received, a situation in our drop-in space, a staff member's conduct, or anything else that affects your experience with WomenFirst.
How to File a Grievance
Wed like to encourage you to follow these simple steps.
Step 1:
Talk to a Staff Member. If you feel comfortable, the fastest way to resolve an issue is often to talk directly with the staff member involved or another staff member you trust. They will listen to your concern and work with you to find a solution right away.
Step 2:
Fill out a Grievance Form. If your concern is not resolved, or if you are not comfortable speaking to staff directly, please fill out the Grievance Form at the bottom of this page. You may also request a form at the front desk of our physical location. These forms are kept private. You can fill it out with as much detail as you feel comfortable sharing.
Step 3:
Submit the form on this page. The submitted form is received by a private, secure email which is checked daily by a senior staff member.
Our Follow-Up Process
Once you submit your form, here is what you can expect from us:
1. Acknowledgement: We will acknowledge receipt of your grievance within two business days.
2. Review & Investigation: A senior staff member or manager will carefully review your grievance. They may contact you to discuss the issue further or to gather more details. All information will be kept confidential.
3. Action Plan: We will determine the best course of action to address your concern, which may include mediation, policy review, or staff training.
4. Follow-up & Resolution: You will be contacted within 10 business days with an update on the resolution of your grievance. We will explain the steps we have taken and the outcome of the process.
Confidentiality & Non-Retaliation
Your privacy is our priority. Your grievance and any conversations related to it will be kept confidential. We promise that you will not face any negative consequences or retaliation for filing a grievance. Your safety and well-being are our most significant concern. If you have any questions about this process, please speak to a staff member or contact: Candace Wennig, Deputy Director by phone at (971) 563 - 9010 or email: Deputyd@rebuildwomenfirst.org